Student accommodation is one of the fastest growing rental markets in the UK. Many investors are attracted to the returns it can provide, but those returns also come with an element of risk. This specialist market calls for a specialist approach to debt recovery. At AMS, we have an experienced team who understand the unique issues associated with students, who can help you recover your losses without hurting your business.
Why today's students are different
Several factors make the student accommodation market unique within debt recovery. First, a lot of students are living away from home and managing their own finances for the first time. Second, today's students are increasingly thinking of themselves as "customers" – with higher expectations of their universities and their accommodation than ever before. And third, they're technologically savvy – particularly when it comes to social media. As a result, a "bad experience" can go viral overnight. So a heavy-handed approach to debt recovery may get your money back in the short-term, but it could do long-term damage to your brand and reputation.
Understanding the process
We're one of the market leaders in student debt recovery, acting for some of the UK's biggest accommodation providers. We understand that the most important things for a student accomodation business are to maintain high occupancy rates, grow rental income, and have exceptional service standards. Our recovery methods are designed to support those aims. We also work closely with our clients to improve students' experience and our dealings with their guarantors – typically Mum and Dad. As a result of our approach, we can point to excellent levels of recovery with very low levels of student and university grievance.
Keeping you informed – 24/7
We've built specific computer systems and infrastructure for the student market. We give you 24 hour, real-time access to our systems, so you can check on the progress of your cases whenever and wherever you want. You can also use the system to instruct us of new cases. Through the system, you can produce bespoke reports, which can give you an overview of your debts and help you track trends. Our system also offers a fully branded e-commerce solution, so you can use it as an online payment and billing portal for your customers.
Our credentials
We're active members of the County Court Users Group (CCUA) and the Institute of Credit Management (ICM). This means we're constantly up-to-date with best practice, and with any changes in legislation. We're also regulated by the Solicitors Regulatory Authority..
To find out more about our Wealth Management Services,
please phone us on 01772 653 333, or email us: info@amssolicitors.co.uk.
